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Privacy Policy

We’re not into creepy data stuff. Here’s the real deal on what we collect, why, and how we keep it safe and private.

1. INTRODUCTION

Tire Needs On Wheels Ltd. (“Tire Needs On Wheels,” “we,” “our,” or “us”) is committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect information through our website (www.tireneedsonwheels.ca), mobile services, and any related offerings. By accessing or using our site or services, you agree to the terms of this Privacy Policy.


If you do not agree with any aspect of our Privacy Policy, you should discontinue using our website and services. For questions or concerns, please see the CONTACT US section below.




2. INFORMATION WE COLLECT

  • Personal Information: When you book an appointment through our Booking Form, create an account, or otherwise submit an inquiry, you may provide personal details including, but not limited to, your name, address, email, phone number, and payment information.


  • Device and Usage Information: We may automatically collect technical information when you visit our site, such as your IP address, browser type, operating system, and browsing behavior (e.g., pages visited, mouse movement, clicks, time spent on pages, etc.).


  • Location Data: With your consent, and when necessary for our mobile tire services, we may collect location data to determine suitable service locations and confirm on-site appointment logistics.




3. USE OF COLLECTED INFORMATION

We use your information to:

  1. Provide, maintain, and improve our services (e.g., scheduling and performing tire services).

  2. Process payments and issue receipts or refunds.

  3. Communicate with you regarding appointments, updates, promotions, and administrative matters.

  4. Respond to questions and customer support requests.

  5. Enhance website functionality, security, and user experience.

  6. Comply with legal requirements and protect our rights or the rights of third parties.




4. SMS MESSAGING AND CONSENT

We may request your phone number as part of our Booking Form process. By submitting this form, you:

  • Consent to receiving SMS messages regarding your inquiry or appointment details.

  • Acknowledge that messages and data rates may apply; message frequency will vary based on your interaction.

  • You may reply “HELP” at any time for further assistance.

  • You may reply “STOP” at any time to opt out of receiving text messages.

  • No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.




5. DISCLOSURE OF INFORMATION

We do not sell, rent, or lease your personal data to third parties for their marketing or promotional purposes. We may share your information under the following circumstances:


  • Service Providers: We use trusted third-party vendors and service providers for data management, booking, e-commerce, payment processing, and other operational functions. These parties are authorized to use your data only as necessary to provide services on our behalf, and must comply with applicable privacy laws.


  • Legal Compliance: We may disclose information if required by law, court order, or government regulation, or if such disclosure is necessary to protect and defend our rights, property, or the safety of our customers, employees, or the public.


  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business or assets, your information may be part of the transferred assets. Any acquiring entity will assume the rights and obligations regarding your personal data as described in this Privacy Policy.




6. DATA SECURITY

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal data against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. Despite these measures, no method of transmission over the internet or electronic storage is 100% secure; we therefore cannot guarantee absolute security.




7. THIRD-PARTY WEBSITES AND LINKS

Our website may contain links to external websites operated by third parties. We do not control and are not responsible for the content, privacy policies, or practices of any such external sites. This PRIVACY POLICY applies solely to information collected by Tire Needs On Wheels. We encourage you to review the privacy policies of all third-party websites you visit.




8. RETENTION OF PERSONAL DATA

Tire Needs On Wheels Ltd. retains personal information indefinitely for business, legal, accounting, and operational purposes. This includes, but is not limited to, customer contact details, service history, booking records, payment transactions, and communications. Retaining this data allows us to maintain accurate service records, comply with legal obligations, resolve disputes, enforce our agreements, and support future interactions or inquiries from you.


We reserve the right to retain and use your personal data for as long as necessary to satisfy any legal, regulatory, tax, insurance, contractual, or reporting requirements. In some cases, we may also retain data to defend against potential legal claims or for archival purposes in the event of an audit or investigation.


Customers may request access to the personal data we hold about them, or inquire about how it is being used, by contacting us at legal@tireneedsonwheels.ca. We may require verification of identity before processing such requests. Tire Needs On Wheels Ltd. reserves the right to decline requests where permitted by applicable law or where data must be retained for compliance, dispute resolution, or business continuity.





9. CHILDREN’S PRIVACY

Our services are not directed toward individuals under the age of 18. We do not knowingly collect information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can take steps to remove the data.




10. INTERNATIONAL DATA TRANSFERS

Our primary operations are located in Canada. If you access our site or services from outside of Canada, please be aware that your information may be transferred to, stored, or processed in Canada, where our servers and databases are located.




11. YOUR RIGHTS AND CHOICES

  • Opt-Out of SMS: You can opt out of text messages at any time by replying “STOP.”


  • Access and Correction: You may request access to or correction of the personal data we hold about you.


  • Marketing Communications: Where applicable, you may opt out of receiving promotional emails by following the “unsubscribe” instructions included in those emails.


  • Cookies/Tracking: You may adjust your browser settings to refuse or limit the use of cookies, though some website features may not function properly as a result.




12. CHANGES TO THIS PRIVACY POLICY

Tire Needs On Wheels reserves the right to modify or update this PRIVACY POLICY at any time. Any changes are effective upon posting on our website. Your continued use of our site or services constitutes acceptance of any revised PRIVACY POLICY.




13. CONTACT US

If you have any questions, requests, or concerns about this PRIVACY POLICY or how we handle your personal data, please contact us:

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