Privacy Policy

Last Modified: April 24, 2021

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This privacy policy addresses how we, Tire Needs On Wheels Ltd. ("Tire Needs On Wheels"), collect and use your information. By visiting or using www.tireneedsonwheels.com or www.tireneedsonwheels.ca ("Site" or "Website") or other Tire Needs On Wheels applications, programs or software ("Application" or "Program" or "Software"), or by providing any information to us, you agree that you understand and accept this Privacy Policy. If you do not agree or understand any part of this policy, refrain from accessing and using this Site or Application.

The first time you visit this Site or Application will constitute an “Effective Date”. This is the date by which this Privacy Policy will be in effect and will govern the relationship between you and Tire Needs On Wheels, including your use of this Website or any other Tire Needs On Wheels Application.

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What Information Is Collected?

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Information collected may include: (1) financial information, such as credit and banking details, (2) personally identifiable information, such as your name, date of birth, address, and (3) non-personally identifiable information, such as your IP address, or device IDs etc.

Tire Needs On Wheels does not require that users enter or submit any information to obtain general, in some cases limited, access. However, you understand and accept that your information may be required to: (1) to access certain content, (2) to use certain features or (3) to complete payment(s) due, etc.

From your use of this Site or Application, Tire Needs On Wheels may gather what we consider non-personal information about you. Including, but not limited to: geographic information, system information, public IP data, network configuration, device information, and platform data etc. 

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How Do We Use Your Information?

Collected information may be used for the purpose of communicating with you. For example, Tire Needs On Wheels may occasionally use your contact details to send you correspondence regarding your service booking, our products and services, and general business, as well as for marketing and promotional purposes.

You understand and agree that Tire Needs On Wheels may in some cases transfer, disclose or share information with our business partners, affiliates, and other third parties who are involved in the operations of Tire Needs On Wheels. For example, payment processors, consultants or contractors.

In the event of a corporate acquisition, merger, sale, or dissolution, your information may be part of transferred assets.

Tire Needs On Wheels, at any time, may disclose information to federal or international agencies in response to any requests by law enforcement officials, or within judicial proceedings or court orders, or to help defend against any claims.

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Photo Usage 

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To aid in warranty claims as well as to reduce liability, your technician may occasionally take photos of your vehicle before and  after service. By booking your service, you understand and consent to the fact that Tire Needs On Wheels owns the right to these images and, at times, may publicly share them on our website as well as with thirds-party sites like review services and social media platforms. For posted photos, all efforts are made to ensure no personal identifiable information such as faces, license plates and house numbers are included. Should your personal identifiable information be included in any photo posted by Tire Needs On Wheels, you may, at any time, request that the photo be deleted or removed from our website.   

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Security & Information Protection

The security and protection of your information is important to us. As such, Tire Needs On Wheels agrees to ensure that personal information collected is, within reasonable measure, kept secure. We deploy various means to protect the general security and confidentiality of the information we collect from users. Because of this, all personal information stored within our operating environments is generally not available to the public, and is only accessible by employees and authorized personnel. We also use various measures to help prevent the loss, misuse, and alteration of information that is in our possession. For example, encrypting financial information using secure socket layer technology (SSL). However, no method of data transmission is completely secure. As a result, we cannot fully ensure or warrant the security of any information transmitted to us.

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Our Relationship With Third Party Websites & Applications

Tire Needs On Wheels may provide links or references to third parties that operate under different companies or individuals. These entities may have their own practices for both information collection and usage, and are, in most cases, governed by their own privacy policies, which may be substantially different from Tire Needs On Wheels’s policies. We encourage users to carefully review the policies of these third parties before any interaction. 

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How To Limit Communication

If at any time you decide to limit or stop receiving correspondence from us, you may opt-out using the unsubscribe instructions included in automated correspondence from us. For non-automated correspondence, you may opt-out by contacting us directly. Please keep in mind that you cannot opt-out or limit communication of some administrative correspondence that are considered, by us, to be necessary or of some importance, such as those relating to service confirmations, reminders, payment(s) due or service notifications, etc.

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How To Remove Your Information

You may, at any time, request that we update, correct or delete your information by contacting us directly. However we may retain certain information for corporate purposes or as required by law. We may also archive copies of your information for certain periods of time.

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Policy Changes 

We reserve the right to make changes to this and any policy at any time, as we see fit, without prior notice. We will post all changes to our policy on our Website. We strongly encourage that you carefully review this Privacy Policy from time to time. Your continued usage will signify your complete understanding and acceptance of this policy and its changes.

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Contact Us

If you have any questions or concerns about this policy, you may email us at privacy@tireneedsonwheels.com

 

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Warranty Terms 

Last Modified: April 24, 2021

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Tire Needs On Wheels is proud to stand by the quality of our work. All service bookings are warranted to be free from defects in workmanship and parts for 6,000 km or 6 months — whichever comes first. If you experience a warranty-related issue with a serviced vehicle, Tire Needs On Wheels will perform the service again, free of charge (including parts and labor), under warranty terms. We may also issue refund of the cost of your service. 

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This warranty is only for you (the "Client") and the vehicle serviced, and is non-transferable. Warranties are limited to the abovementioned duration and do not cover consequential damages. Tire Needs On Wheels reserves the right to, within its full discretion, determine what constitutes as consequential damage. If after a reasonable number of attempts, the issue has not been fixed under warranty, you will be issued a full refund.

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Tire Needs On Wheels reserves the right to refuse service based on safety concerns. For example, if your vehicle has damaged mounting hardware or is missing lug nuts. There is no charge to you if we refuse service. Per your choice, and based on the assessment of your technician, you may request to have the service carried out under a warranty wavier and at your own risk. 

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Cancellation Policy

Last Modified: February 12, 2020

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At anytime, you may request to have your service canceled at no charge and without penalty. To do so simply call 1-888-280-9119 or email us at  info@tireneedsonwheels.ca. You may also request to cancel your service via live chat.